Yes, anyone can use ExecuCar Express service.
“Meet and greet” means you have made a reservation ahead of time and a driver
will be waiting for you at the airport.
“Will call”means you will call when you arrive at the airport to request a
sedan, and one is sent promptly to pick you up.
In all of the cities we operate with the exception of Phoenix, it does not cost
extra to have an ExecuCar driver meet you inside the airport.
For “meet and greet” service, the driver will meet you at baggage claim. For
“will call” service, the driver will meet you outside the airport, curbside.
Our sophisticated tracking system tells us when a flight is late, if you have
reserved a sedan, it will not be dispatched until the flight arrives. There are
no additional charges if your flight is delayed.
We are a private sedan service; you and your party will not share your ride with
Registering with us will ensure we've got important information including
frequently used addresses, frequent flier accounts, etc., making future
reservations with us quicker and easier. You'll also be able to view previous
reservations, cancel your reservation online, or view the details of your
You do not need an ExecuCarExpress.com profile to make a reservation. However,
registering with our website allows you to store information in your profile
(addresses, credit cards, airline rewards, etc.) meaing that in the future your
information will be pre-filled, saving you time.
The login page contains a "forgot password" link with instructions on how to
reset your password. You can also
click here to access the page.
Prepayment has become the industry standard for travel related reservations made
online. Prepayment helps us reduce no-shows, reduce fraudulent reservations and
keep costs down.
In addition, prepayment is a much easier and more convenient way for our guests
to use our service. We recognize that the majority of our guests prefer to pay
for travel expenses by credit card. Once you arrive at your destination, you
simply sign for the ride instead of waiting for change or credit card approval.
Currently we are unable to accept reservations online that do not originate or
terminate at one of the major airports we serve. If you would like service
between non-airport destinations (from your hotel to a meeting, for instance),
please call our reservations line, at (800) 410-4444.
We understand your travel plans may change. With that in mind, ExecuCar has a
very simple cancellation policy: regardless of whether you made your
reservation online or via our 800 number, just give us 4 hours notice prior to
your pickup time and we will give you a full refund. Refunds normally show up
on your credit card account within 3-5 business days.
Unfortunately, ExecuCar Express cannot refund payment if cancelled with less than 4
hours notice prior to pickup time or in the event of a no-show.
At this time, only reservations that were made on our website by registered
users can be cancelled online. If you are not a registered user and you need to
cancel a reservation, please contact us at (800) 410-4444.
Yes. For our corporate accounts, we are happy to arrange for a Direct Bill
account. Simply select the payment type on our website and enter your DB
account number. Your account administrator may have assigned a password to your
account. If so, you'll be prompted for the password.
Of course, if you do not have a direct bill or corporate account and wish to pay
with cash or credit card on board the vehicle, please feel free to call our
reservation center and an agent will be happy to assist you in making a
Yes. Keeping your personal information and any credit card information secure
and confidential is one of our most important responsibilities. Any information
that is exchanged between your computer and our server during the reservation
process is SSL encrypted. This can be verified by several methods:
First, the url should begin with "https." This indicates a secure connection.
Second, you should see a padlock in the status bar area of your browser when
viewing encrypted pages. You can double click this padlock to view information
regarding our security certificate.
Third, each page that uses encryption has a Verisign logo along the left hand
side. You can click the logo and a new window will open which will allow you to
view our security certificate information, directly from the issuing authority.
In addition to encrypting your information during transmission, we recognize a
responsibility to ensure our systems are secure from outside intrusion. Our web
server is independently tested every night for Internet security
vulnerabilities. This testing can be verified by the presence of the "Hacker
Safe" logo on our pages. You can click the logo to verify that our server
passes the FBI/SANS Internet Security test.
We hope these measures provide the reassurance needed to use our online
reservations system. If you still do not wish to exchange personal information
over the Internet, please call our toll free reservations center at (800)
410-4444 and we will be happy to assist you over the phone.
Our luggage policy closely follows that of airlines. A good rule of thumb is two
checked bags and one carry on. If your checked bags exceed 50 pounds or the
total dimensions for the checked bags exceed 80 inches (add length + width +
height), or if you'll be carrying a surfboard, crate, skis or other large
items, please call our reservation center for special instructions.