Can anyone make a reservation and use ExecuCar Express?

Yes, anyone can use ExecuCar Express service.

What do “meet and greet” and “will call” mean?

“Meet and greet” means you have made a reservation ahead of time and a driver will be waiting for you at the airport.

“Will call”means you will call when you arrive at the airport to request a sedan, and one is sent promptly to pick you up.

Can the driver meet me inside the airport when I arrive?

In all of the cities we operate with the exception of Phoenix, it does not cost extra to have an ExecuCar driver meet you inside the airport.

Where does the driver typically meet me at the airport?

For “meet and greet” service, the driver will meet you at baggage claim. For “will call” service, the driver will meet you outside the airport, curbside.

What if my flight is late when I am arriving?

Our sophisticated tracking system tells us when a flight is late, if you have reserved a sedan, it will not be dispatched until the flight arrives. There are no additional charges if your flight is delayed.

Is ExecuCar a shared ride service?

We are a private sedan service; you and your party will not share your ride with other passengers.

Why should I register with ExecuCarExpress.com?

Registering with us will ensure we've got important information including frequently used addresses, frequent flier accounts, etc., making future reservations with us quicker and easier. You'll also be able to view previous reservations, cancel your reservation online, or view the details of your reservation.

Do I have to register?

You do not need an ExecuCarExpress.com profile to make a reservation. However, registering with our website allows you to store information in your profile (addresses, credit cards, airline rewards, etc.) meaing that in the future your information will be pre-filled, saving you time.

How do I get a login account?

You can create a login account by clicking here, or by visiting the My Express page.

I forgot my password.

The login page contains a "forgot password" link with instructions on how to reset your password. You can also click here to access the page.

When I make a reservation online, why do I have to prepay?

Prepayment has become the industry standard for travel related reservations made online. Prepayment helps us reduce no-shows, reduce fraudulent reservations and keep costs down.

In addition, prepayment is a much easier and more convenient way for our guests to use our service. We recognize that the majority of our guests prefer to pay for travel expenses by credit card. Once you arrive at your destination, you simply sign for the ride instead of waiting for change or credit card approval.

Are there restrictions to booking my reservation online?

Currently we are unable to accept reservations online that do not originate or terminate at one of the major airports we serve. If you would like service between non-airport destinations (from your hotel to a meeting, for instance), please call our reservations line, at (800) 410-4444.

I need to cancel my reservation.

We understand your travel plans may change. With that in mind, ExecuCar has a very simple cancellation policy: regardless of whether you made your reservation online or via our 800 number, just give us 4 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your credit card account within 3-5 business days.

Unfortunately, ExecuCar Express cannot refund payment if cancelled with less than 4 hours notice prior to pickup time or in the event of a no-show.

At this time, only reservations that were made on our website by registered users can be cancelled online. If you are not a registered user and you need to cancel a reservation, please contact us at (800) 410-4444.

Can I use direct billing?

Yes. For our corporate accounts, we are happy to arrange for a Direct Bill account. Simply select the payment type on our website and enter your DB account number. Your account administrator may have assigned a password to your account. If so, you'll be prompted for the password.

Of course, if you do not have a direct bill or corporate account and wish to pay with cash or credit card on board the vehicle, please feel free to call our reservation center and an agent will be happy to assist you in making a reservation.

Is my information secure?

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is SSL encrypted. This can be verified by several methods:

First, the url should begin with "https." This indicates a secure connection.

Second, you should see a padlock in the status bar area of your browser when viewing encrypted pages. You can double click this padlock to view information regarding our security certificate.

Third, each page that uses encryption has a Verisign logo along the left hand side. You can click the logo and a new window will open which will allow you to view our security certificate information, directly from the issuing authority.

In addition to encrypting your information during transmission, we recognize a responsibility to ensure our systems are secure from outside intrusion. Our web server is independently tested every night for Internet security vulnerabilities. This testing can be verified by the presence of the "Hacker Safe" logo on our pages. You can click the logo to verify that our server passes the FBI/SANS Internet Security test.

We hope these measures provide the reassurance needed to use our online reservations system. If you still do not wish to exchange personal information over the Internet, please call our toll free reservations center at (800) 410-4444 and we will be happy to assist you over the phone.

Does ExecuCar Express have a Privacy Policy?

ExecuCar Express does have an online privacy policy. You can view it here.

What are the restrictions on luggage?

Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our reservation center for special instructions.